![]() ![]() Provide you with information about your options for external escalation after the 60-day time frame for complaint resolution is not met. They will specify a date when a decision can reasonably be expected, and If they are unable to resolve your complaint within 60 days, they will: If you have not received a resolution in the provided timeframe, they will provide you with weekly updates on the status of your complaint and a revised resolution timeframe (for cases that require a timeframe more than 2 weeks) Unless they already provided you with a resolution, they will provide you an estimated resolution time within 4 business days Notify you within 2 business days that your complaint has been received You can contact Dubai Islamic Bank easily through any of the following channels: Emirates Cooperative Society Al Twar 3 Branch
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